Incorrect/Damaged Product: Upon receipt of your Mill Wood Art order please confirm all items against the Mill Wood Art packing list. If you suspect that your delivery is incorrect or missing pieces, or if you find damage - not occurring in shipping - please contact Mill Wood Art customer service immediately. Our team will send you the corrected shipment including an RMA number and UPS call tag. Please return the incorrect/damaged product in the new shipment boxes you receive.
Shipping Damage: The arrival of a product damaged in shipping should be reported to Mill Wood Art customer service within 2 business days of receiving the product. When submitting a shipping damage claim, digital photos may be required to document damage to the shipping container and/or product. Please be sure to sign for packages as 'damaged'. Upon authorization to return the damaged product all returns must be made to Mill Wood Art within 2 weeks of the RMA.
Unwanted Returns: Contact Mill Wood Art customer service for an RMA number within 2 business days of receiving the product. There is a 20% restocking fee for returned items. The customer is responsible for shipping the product back to Mill Wood Art. Once received and inspected and found to be in good re-sellable condition, a credit will be issued minus the restocking fee. No returns on custom orders.
Order Cancellations: The cancellation of a production order for which Mill Wood Art has produced or designed may result in a Mill Wood Art cancellation fee up to 50% of the order.
Mill Wood Art Customer Service
8:30am - 5:00pm Monday - Friday EST
Mill Wood Art Reserves the right to change prices, product designs or discontinue a product at any time without further notice.